Questions & Answers

MINIESE AR artworks are developed by WONDERLENS, an award-winning photography studio based in Los Angeles. Each piece originates from miniature-model photography and has dynamic, interactive technology embedded into the print.

Open the official website and scan the physical artwork with your phone to watch the still image come to life. Uncompromising material selection and craftsmanship give these giclée prints museum-grade quality.

They are far more than static images - they are gateways to living stories, designed for collectors who value both classic heritage and cutting-edge technology.

Each print comes pre-mounted with a professional 11×14 inch acid-free mat. All you need is a standard 11×14 inch frame.

The frame is not included. Once framed, avoid direct light on the glass to prevent reflections that affect AR recognition.

We highly recommend Museum Glass or Masterpiece Acrylic Glazing if you have that budget.

For custom sizes, contact us at wonderlensla at gmail.com.

Each artwork has an embedded NFC chip. Place your phone's NFC sensor against the chip (please refer to the manual for the specific location of the product chip), the website opens automatically - no manual barcode scanning required.

iPhone:

• Sensor location: top-center area on the back of the phone (e.g., the area on the back corresponding to the Dynamic Island on newer models).
• Unlock the phone, do NOT open the Camera app, then tap that back area against the artwork's NFC chip location.

Android (Samsung, Google, etc.):

• Sensor location: usually at the back center, or to the right of the camera (refer to your device manual).
• Ensure the phone is unlocked with the screen on, do NOT open the Camera app, then tap that back area against the artwork's NFC chip location. (Please confirm NFC is enabled in System Settings.)

Note:

• If nothing happens, gently move the phone up, down, left, right, or tilt the angle slightly. You should feel a vibration when detected.
• Keep the phone close to the chip - within 0.5 inch.
• If the phone case is too thick or contains metal materials, it may block signal reading. Try removing it.
• Issues caused by device incompatibility or incorrect usage are not eligible for returns or refunds. Please use the official web link or QR code to access the AR experience.
• The Living Museum series is NFC only: it opens by tapping the print's chip, so your phone must have NFC (iPhone XS or later; most Android phones, with NFC switched on). There is no web link or QR code way in for this series - please check your phone before buying.

• Tap the NFC chip to open the website
• Sign-up and Log-in if you don't have an account with us
• A 'Claim' banner appears at the top (it won't appear if you entered via normal QR code)
• Tap the banner, allow camera access, and enter the AR camera
• Aim at the physical MINIESE artwork and wait for successful recognition (the title appearing in the lower-left corner means it's recognized)
• Enter the activation code included in the packaging in the pop-up dialog to complete the claim

After claiming, two new entries appear in the Menu:

[1] Tapped Artwork (the artwork you most recently opened via NFC tap) - here you can:

• Product info: view all details of the currently tapped artwork, and copy them in one tap to send to support if needed.

• Stories: manage all story videos for this artwork, even custom videos (contact our support email). You can purchase, preview, and set the default playback.

• Share: on by default once you claim the artwork — turn it off here if you'd rather keep the piece private. While it's on, a guest who taps this artwork's chip on-site can watch the story videos unlocked on this artwork for 1 hour, and every tap resets that hour. Sharing is per artwork: a guest taps each piece they want to watch, and one tap never opens the rest of your collection.

• Transfer: tap to transfer / gift this artwork. You'll need the recipient's account email for our website, and may add a short message; you can also use the settings above to pre-purchase unlocked / custom stories for the recipient (contact us for your own stories!) and set which story plays by default (e.g., a custom story first).

Please note:

• No activation code is needed here;
• The artwork will be transferred to the recipient, and all unlocked stories / custom content within it will move along with it;
• If the recipient doesn't have an account yet, they can sign up, log in, and claim it;
• If you entered the wrong email, you can cancel the transfer or edit the email in 'Menu - My Artworks' before they accept. Once claimed, no further changes are possible - please make sure the recipient's email is correct.

[2] My Artworks (all the artworks you've claimed) - here you can:

• Single- or multi-select to quickly turn Guest Sharing on / off;

• During a pending artwork transfer / gift, cancel the transfer or edit the email address.

More exciting features are in development, all rely on this chip-to-artwork binding mode. We'd love your suggestions and bug reports at our support email - thank you!

Yes. Even without NFC or claiming - entering only by scanning the QR code - you can still use the core features of our website like: viewing AR, purchasing and unlocking all the stories, and sending messages. You'll only miss some advanced features and future upgrades.

• Open ar.miniese.com via NFC or QR code, then tap LAUNCH.
• Grant camera access when prompted.
• Point your phone at a MINIESE physical artwork.
• The camera recognizes it and loads the AR animation automatically.
• The first recognition may take a moment to download assets; subsequent runs are faster.
• To ensure full functionality, please do not use Private Browsing. Standard browser mode is required.

A few tips for reliable recognition:

• Remove the artwork from its packaging and place it in a well-lit area
• Avoid reflections on the surface of the print
• Keep a steady distance and try to frame the entire image
• If a landscape-oriented print is hard to detect, rotate your phone 90°
• If the print is detected but no animation appears, move the camera away and back, or refresh the website.

You can use full screen mode to dissolve the frame and unleash the full visual power of the imagery.

• On iPhone, open our website, press the 3-dot menu - Share - Add to Home Screen
• On Android, open our website, press the 3-dot menu - Add to Home Screen - Install

There are two ways(First-time users need to sign in to use it):

Option 1: Open the menu in the top-right corner and tap MESSAGE, select an artwork, fill in your message. Choose a font, color, and animation, then tap Preview to see the effect and tap copy link to send the private link.

Option 2: In the AR view, aim at an artwork, tap the MESSAGE button on the right to write a message for the current artwork and share it directly.

Note:

• When your friend opens the link and scans the physical artwork, your personalized message appears after the animation plays same as the preview effect.
• This message is exclusively accessible via the gift link provided, ensuring your privacy.
• For the full product experience later on, please encourage the recipient to enter through the official website link rather than the gift link.
• If they keep opening the web program via the gift link, this gift message will keep appearing.
• To ensure full functionality, please do not use Private Browsing. Standard browser mode is required.

In addition to the default AR animation, each artwork has additional Story animations that can be unlocked, giving the piece endless possibilities for evolution.

Tap the Story button(First-time users need to sign up and sign in to use it) in the AR view to browse and purchase.

Don't miss out on our upcoming stories! Follow @miniese_lyr on Instagram and check back our online shop regularly.

Note:

• Stories will be saved in your account, not the photo prints. They are non-transferable. Please make sure you are able to log in before purchase.
• If you would like to send photo prints to someone else, please ask them to create their own account and complete the purchase.
• To ensure full functionality, please do not use Private Browsing. Standard browser mode is required.

Collector's Edition:

• 310gsm Hahnemühle German Etching paper
• Anti-counterfeit steel stamp + unique serial number
• One extra complimentary story video after artwork claiming/binding
• Premium handcrafted packaging

Select Edition:

• Premium Art Paper
• Same museum-quality giclee printing
• Same interactive chip
• Same upgrade potential going forward
• Fine print packaging

You can find coupons on Miniese Instagram: @miniese_lyr

Enter the coupon/promo code on the checkout page and tap Apply. Some coupons/promo codes are restricted to specific editions (e.g., Digital Added on only) — make sure the matching item is in your cart when you checkout.

If you received a MINIESE redeem card, follow these steps:

• Tap the menu in the top-right corner and choose REDEEM
• First-time users need to sign in
• Tap the camera icon to auto-scan and check the code again, or type it manually, then tap REVEAL
• It switches to the AR camera - scan the image on the back of your voucher
• After the AR animation plays, the result (win or miss) is revealed, and winning codes can be copied for immediate use

We currently accept all major payment methods.

• Orders ship out within 3 business days after payment (excluding inventory checks, holidays, and major promotions)
• Free shipping on US orders over $100; US orders under $100 ship for a flat $10
• Shipping is calculated at checkout, from your address
• Remote areas may require an additional shipping fee

• Physical products can be refunded within 7 days of receipt in the event of a quality issue
• Digital content (AR Story videos) is non-refundable once activated
• The Living Gallery: issues caused by device incompatibility or improper NFC usage are not eligible for returns or refunds - please use the official web link or QR code to access the AR experience
• The Living Museum series is NFC only - it needs a phone with NFC (iPhone XS or later; most Android phones) and has no web link or QR code way in - so please check your phone before buying; the point above does not apply to it

For refunds, please contact wonderlensla at gmail.com.

Email us at wonderlensla at gmail.com and we will respond as soon as possible.